To start I love that you all carry size 18,keep pushing those 18s to the Midwest's Chicago store 60619 to be exact. Can I return it? Some managers at ross need to be a little more empathetic. She did not give me a chance to explain the math and that the numbers did not add up. So I took the gown and and what happens, it was STUCK TO THE SHOE. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. I bought 3 dresses 2 weeks ago. Can I use my receipt as my store credit ? How long does a refund take to appear on my creditdebit. I will keep shopping there. However, for a refund, the return will need to be handled through the mail. All the basic conditions of Ross return policy also apply to holiday returns. I'm very sorry,so ashamed. If the tags are off and you don't have your receipt your damn problem. Sales clerks are not friendly and management is generally unhelpful. Ross Return Policy General Return Policy Fine Jewelry, Swimwear and Lingerie Return Policy FAQ Can I order items online from Ross Dress for Less? Copyright 2012 - 2023, ReturnsAndRefunds.com. They are providing sanitization to all customers and associates. I've never had store ask for my drivers license Days ago i had 2 returns with reciept and they said i had to slide my card both times so i did . I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). I have made plenty of returns with no issues. Your refund will be processed via your original payment method. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! She says "I know you didn't wear them but that's our policy". When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I Had My Receipt And Used Cash. I found the sizes i needed in a different pattern unfortunately. A 10-day period is required for a cash refund on check purchases. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. Yes, you can return orders at the Ross store, but to get refund to the original mode of payment, they need to be accompanied by the sales receipt. Manager was very rude and wasn't willing to even discuss it. After the transaction, I did the math. They said no, unless I have a store receipt or proof that they were bought there at the store. Return requests can be submitted at any Ross store Ross accepts software returns only if you don't open the packaging or the software is faulty You can't get a gift card refund unless you live in California and the gift card balance is under $10. The very step you need to take is to visit the. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. I ask her why, she caught a bigger attitude and called for another employee(Manager) to come over. She expressed a desire to simply get a credit to buy another dress that would fit. H tried to return them with receipt and would not take them back. After washing, the paints unraveled all along the seams, truly defective. I want to return it, but I do not have the receipt. The exception to this is if you pay with a check. I am inquiring about*. Ross's standard return policy is to provide the return of the items within 30 days from the date of delivery. She said I should have taken a picture of it because if she can't pull up my info, she cannot return my merchandise, even though she could see the date and merchandise information. Phone Number. When making a purchase it's always wise to inspect the items before you decide to make a purchase. Debit cards using PIN will receive cash. Ross in Joplin, Missouri has a TERRIBLE and ridiculous return policy that is unnecessary and makes no sense. Your return the gift cards cannot return money by visiting our business insider, ross return policy debit card! Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. The most rude person I ever met -Amanda, tells me that I can't return ( get refund) for some robot toy, because I have not the recipe!!! Even though I was a wee bit reluctant, my mother convinced me to buy the purse. She even offered to buy it for me. 30 days. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. They need to have the original tag attached as well. This is why it is suggested you bring your items back ASAP for a return. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". When I ask why. I believe you liked the article and found what you were looking for. I told her majority of the items you care is name brand though. If the original card is not present and is not available by scanning the receipt, your refund is processed onto a Walmart shopping card or gift card. I'm trying to return 2 unused items from Ross within the 30 day policy at the store in La Verne where I bought it. I wish I had gotten the ladies name but they are both managers,one with long brown hair the other with reddish blonde hair. Ok so I am not one to ever leave a bad review on a place cause I know how it feels but I went Into the Ross in spring hill last night and port Richey today and I just have to say that both were Terrible not one person greeted me not one person smiled there was one nice lady with short black hair at the one n port Richey actually apologized for not being able to take back a perfume I literally just bought last night that hasn't even been sprayed and I had the receipt and everything.the manager was very rude and had an attitude like I'm sorry no one likes working but contrary to popular belief ur still it supposed to look like u are completely miserable and hate ur life when ur at work the negative energy makes me never want to go back into those stores. There are instances where some people allow their children to run and play in stores; children break things. I purchased a Calphalon skillet several years ago at a Ross store and need to make a warranty claim through the Calphalon company on the item. I'll get all the deals. Ross Stores uses a refund verification system. Within 2 hours I tried to return the set I didn't like the fit with the receipt and they tell me I need ID. I was wondering if I could take it back without the tag, I bought somethung from burke,va that time 02,10,2017, same day 1 hours later I was returned with my receipt,I was charged with my credit card,today is date 02,13 2017, suddenly I check my credit card online, they were not refund my many,this is bad experience,I just wanna share with everyone,also workers cashier they were not nice. The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached. First of allits quite amazing how when a store(&or restaurant) has an outstanding, upbeat, kind hearted FANTASTIC personalitythen if that "upbeat mgr", of whom all customers&staff, happy after he/she got transferred the pgh mills locationnumbers up, shrink way down, could run that store in his sleep (which I was a full time front end supervisor of whom trained new ppl, worked in loss prevention or the shipment areas of the store) so we mgt worked hand in hand. I picked exactly the same pair of shoe from the store and asked her to show me the difference between these 2 shoes. I purchased Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. How much time is taken to get the refund back? Is this a new policy for Ross? Note: Prepaid Debit/Gift cards are not acceptable methods of credit identification to pick up a car at any location. Manager could have easily taken it back. Ross Return Policy Receipt And Non-Receipt Returns. Minimum For. It happens more often than not and it's not a good reputation to give a store. Ross is a store I do not usually go to. My experience at Ross' in Catonsville, MD was terrible. Needless to say I threw it away and wasted my money! You can ask for an exchange only if the software turns out to be defective. Return policy just not right!! Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. See Also: The 2 Best Days to Shop at Ross to Save Money. I told her to smell them if she thinks im tryng to lie. Remember any broken or damaged items can't be returned. What if you actually bought something you liked not knowing what it was untell you took a closer look after wearing it before you threw it in the washer. If the tags are off and you don't have your receipt your damn problem. We are only doing our job, we are here to help you while following our policy. 14. I always keep my receipt. They did not have another belt to exchange so I wanted.a refund. Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Processing time can be affected by the card issuer and sometimes takes up to 10 business days. i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. At that time i told her i was going to return everything that i had just purchased. She then tells me to try to sell them on let go. What's the return policy? Moreover, Ross only operates the in-store return model, if you are facing any issue with your products you can easily return it in-store. I was just told today by the cashier at Ross that the Reduced items are final sale !!! Can you help me locate merchandise? Over a 2 day period, I visited 3 different Ross stores in order to purchase four. TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. If it was a pre-purchase switch, it wouldn't matter if the mistake was on the stores end or the customers because that SKU# would be the one on the receipt. Its also important to note that youll be stuck with store credit for the current selling price of the furniture. I have the receipt and it has not been 30 days since the date of purchase. All returns are subject to system verification. And 30 days have not done yet. They were much less than the ones I were exchanging which the Associate said it was okay. I have never had a problem with my return. They asked for my DL and then told me the refund would be store credit without the receipt. This is a fraud !! Copyright 2000 - 2023. I did leave the designer tags intact. The manager said that I COULD return the piece of furniture, without a receipt, for store credit. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. Some retailers just "let them walk out". I work at ross and it is crazy what people try and get away with. If not, we will need to see a replica of that item from within our store. A refund must never exceed the original payment amount. 30 days is too little time. In terms of business, the company would lose money if we operated that way and the company would soon fall. WOW! Yet they STILL made me go home for my drivers license before they would let me just exchange it for another size!! Basic accounting and household bookkeeping practices suggest you should keep your receipts for all purchases. I'm at a lost for money. Ross system is very detailed,it tells you what you have bought,how much you have spent,how you paid etc. However if you originally used an online payment service eg PayPal your refund will be made to your preferred credit or debit card or issued as an in-store. I had a really bad experience today in Ross on Limestone, Pflugerville ! Also why Marshall's makes more money than Ross. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. You grab what you need and give them the one that didnt fit and you are out the door. Can they still return to a different card even if its not the same on the receipt? I returned 10/11 items only a day after purchase & paid $22.02 cash & $74.87 was store credit. Oh and jewelry can NEVER be returned, that is a health hazard. She then threw the items at me and knocked over a suitcase I was returning and said Do you need to return at the Ross you purchased at or can return at different Ross? At the end of the day the Manager nor her team cared. Good communication with your bank and with the business where you made your purchase is key. She said items go on sale every week. You may misplace or toss your receipt because you don't think you will need it, yet later a proof of purchase is required to exchange the item or receive a refund. Modified date: Nov. 17, 2022. But then he got accepted at a better school the week before school started where they are required to wear uniforms and either completely all black shoes or completely all white shoes with no other colors at all. Also who cares if someone knows your divers license number, that os not sensitive information. So, it's relatively hard for a customer to do a pre-purchase price tag switch with an associate standing right in front of them. Frustrated, she walked away and I asked her - Do you have the receipt? However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. She said, "[This] store does not do that." I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. All rude! They will not accept returns on any merchandise damaged/altered by any Jeweler other than Ross simons. If you really paid attention to what it says you wouldn't be having to write here. Then they they tell me that they can't give me the full price of $21.99 that I paid because the shoes were now marked down. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. I walked back home with shoes no one can wear amd out of $49. We continue to take markdowns on this merchandise until it sells through. A few days after Christmas I decided to return some things that I had purchased for myself that I decided against. You can also opt for store credit if you would prefer. Pure shenanigans. The only way a store can compensate for losing money like that is to raise the prices. I also noticed that the dress was damaged under the sleeve, which wasn't noticeable at first glance. 6. In case of receipt return, you may get a full refund based on your return. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? Your Estimated Total rental rate is calculated based on the information provided at time of reservation. I was honestly insulted. How we we get a refund if the stores are closed due to COVID19, Went to ross in indianapolis southern plaza bought a kitchen set had my granddaughter with me so tried to take care out to load it and you cant so I decided to take it back to get my money back which I paid cash for and they said they needed my I d for what called customer service they said they dont pay people to bring carts in to pull up to the door to get your stuff which is a fire lane but they will hire a security guard to stand outside watching people come in instead of watching for theft makes no sense to me, I have been really upset with Ross I bought a pair of boots and I had them for 2 day and they broke and I went to take them back and they will not do anything for me because I don't have a receipt or the tags the receipt I didn't t receive by the cashier and the tags got thrown away the day before trash day and no way of getting it so Iooks like I'm sol I just don't understand why they can't t look up by the card like Burlington does I got the worst customer service ever I talk to corporate as was well and they said it was denied if they decided to denied they must have a different way to help I just don't understand I was super nice I always am m just getting to the point where Im tired of getting walk on Im just really up set I usually spend a pretty penny in Ross I always spend around $200 every time I go I'm like why can't you just let me exchange that's all I wanted. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. When this was a duplicate gift it had to be returned. I complained that it should be a credit to my Discover but they said the computer would not allow it. V. Ross return policy sucks! Instead, I shop enough and keep 95% or more of the things I buy. Ok Ross thanks for stealing my cash & only giving me credit voucher & took my $6.99 item without adding to refund & only thing i kept original purchase was $3.99 so math doesn't even add up to put ALL on voucher! We and our partners use cookies to Store and/or access information on a device. Getting Skimmed. Nonsense!!!!! You can't just buy something to use one time and return it later because that's called a rental. WORST RETURN POLICY EVER!!! He was nice, but I thought to myself, "since when does security does the supervisor's job?" Rather-Be-Shopping.com. Web: city car driving simulator 4. ross return policy clearance items. Merchandise returns with a receipt older than 30 days will be exchanged or credited with store credit. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. It takes days for my bank to refund the money. My mom returned a gift without a receipt. You can check the status of your request by calling the return protection toll free number at 1-800-297-8019. No. You can explore one of the other refund avenues below instead. My 14.99 capris did not show in the system. this is of course when you have your receiptwhat is Ross's return policy? So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I am a Ross Associate. All we can do in store is carry out Ross procedures. i will be calling customer service tomorrow. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. Some things will not hold up like products from other stores but there are some things that are worth buying from there. the customer is always unhappy when they don't get their way! They advised that they could not make the adjustment. I was just hoping to get through it without her making a scene where there wasn't one.(have seen this type before). I refuse to get into trouble by not following procedures. Home; Carpet Cleaning; Upholstery Cleaning; When you return the vehicle undamaged and on time, your debit card is charged for the rental and the hold on the security deposit is lifted. Lost or stolen Gift Cards can only be replaced for the value of any remaining balance by presenting the original receipt. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. Now I have to toss this crappy product Ross carried! I'm so hurt and sad by this! I am a Ross employee. Start Return Online. ross return policy clearance items. Not with jewelry item but clothing items. All merchandise is representative of the merchandise carried in our stores. I suggest y'all have a meeting bout being a little more friendly and maybe ppl would want to actually come in there and shop more.maybe y'all wouldn't be so dead in there if ur employees actually greeted u when u walked in the door. I was disappointed when I returned a steelers shirt with all tags on and the orginal receipt that I paid cash for as my son lives out of the state. I said what about me? If Ross offered clothing rentals you'd have no problem, but it doesn't. I was little surprised. I shared the information with the woman who went back to the manager who gave her the credit. An example of data being processed may be a unique identifier stored in a cookie. For check purchases, youll have to wait 5 days for a cash refund. I dont know, she asked if I tried to wash it and I replied yes she then smiled and gave me the bad news, stating why did you wash it if you knew it was stained, which I did not until after the wash. She tricked me, after making feel very uncomfortable not believe that I bought a $6.99 t shirt. If you want to rent something find a different store to shop at. Would not refund. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. You are buying at a discount store. I shared the information with the woman who went back to the manager who gave her the credit. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real I am not "computer literate" so if I don't do this correctly please direct me on what to do. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take He said more than once - "What is required is a State or Federal ID and your ID is local". There was no attempt to accommodate me in any way the error was mine because I neglected to read the fifth paragraph on the back of the receipt that states all fine jewelry purchases must have the tag intact for any returns or exchanges. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! But what happenes when your store manager doesn't follow that code? I said please explain to me how you count your 30days. Having a receipt will marginally increase the chances of your return request getting accepted. V I am aware that I will get a store credit if I don't have a receipt or if the receipt is over 30 days old. Purposes. I am a consumer as well but what people must understand is everyone is not honest and unfortunately the honest people have to pay. Don't shop at Ross if you don't like it! U get what u pay forwas the very last two companies ( not one being rose obviously) the ONLY PPL WHO BELIEVE THIS??? How long does it take for the money to be put back on the card after a refund has been made at Ross? Do you know that the Morgan Stanley analysts have given the tag of Retail Treasure and Rarity to the Ross stores due to their strong sales, despite the slowdown in the industry? If the product becomes faulty after wearing it then that is your loss. I was given 2 Dr Brown pink bottle sets for my baby shower this past weekend. I just went through that today with shoes I bought in the A.M and returned in the evening. This lady needs some training on how to treat customers. Require. I recently visited a Ross in Deptford NJ. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. If so can I get a new ring. She then put ALL of the merchandise in ONE big bag!! Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Yes call them and complain. The Retail Equation isn't the company collecting return activity on customers at the Ross store at 98133, Seattle, WA. Does Safeway Sell Stamps? ROSS policy states we cannot accept any merchandise that has been worn washed or altered. I'd rather Ross keep their price low. I bought the $50 dollar shoes to show corporate and she tells me you can't returned the shoes with that receipt.omg I steaming.. I never put them on. So at this point I still have the 3 dresses. What a horrible way to do business.
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