A card will be unconditionally confiscated if it is found in the possession of an unauthorized third party. If known, nearest cross streets and easily identified pick-up points. In an effort to support the Federal Transit Administrations (FTA) goal to increase their outreach to consumers having difficulty accessing public transportation, MARTA has listed FTA toll free numbers for customers, community advocates for individuals to call with concerns regarding public transit accessibility. MARTA 404-848-6900, Two hands exchanging a MARTA Mobility Breeze Card with a large slash indicating an unauthorized exchange. A MARTA Mobility Service Agent will explain the service and/or mail an application. We don't offer Reduced Fare versions of any of our pass programs. MARTA Mobilityis our service that provides ADA Complementary Paratransitservice to anyone unable to ride or disembark from our regular MARTA transit services. 404-848-5826. MARTA Police (Emergency) 404-848-4911. To schedule a reservation, call the MARTA Mobility Call Center (404) 848-5826; 8:30 AM to 5:00 PM seven days a week. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. We apologize Small strollers or carts must be securely held and not block aisles or passageways. The customers Ready window begins at 4:15 PM and ends at 4:45 PM (Ready Time plus 30 minutes). Learn more. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. Customers must have correct fare immediately upon boarding in order to ride. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Customers may also cancel via the MARTA website @ The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Show details How it works Open the application for marta mobility and follow the instructions Easily sign the marta mobility application pdf with your finger Send filled & signed marta paratransit application or save May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Mobility Fares - MARTA The ADA requires consideration of eligibility for trips that an applicant or rider makes or might make. illness that prevents the customer from calling, an extended medical appointment that does not provide an opportunity to cancel in a timely manner, customers mobility aid fails, etc.). To provide safe, on-time service for all customers, the customer must designate a location where they will be waiting. *Unlimited rides for consecutive days beginning first day of use. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. MARTA Mobility Guide - biz.itsmarta.com 2. http://www.itsmarta.com/ride-with-respect.aspx. 30 Alabama Street, SW MARTA Police (Emergency) 404-848-4911. You willstill have the optionof goingintovoicemail. Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. Untapped Breeze cards will lose value if not activated within this time period. Subscription service can be suspended for a maximum of thirty (30) days. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. Your Reduced Fare Breeze Card functions the same way as any other Breeze Card. MARTA's Fixed Route services include bus and rail transit services. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Mobility Fares - MARTA The lift can only be occupied by one person at a time. Riders' Advisory Council; MARTA HOPE Program; . Future Updates Rail Bus Streetcar Elevator/Escalators Restroom View Weekend & Special Rail Schedules here Bus Route Delays MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The application allows for the following online: Five Points Lost and Found Office is temporarily closed. Operators are not permitted to handle service animals. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. It is the operators responsibility to ensure that mobility aids are safely secured. Click hereto learn about MARTA's Travel Training Program. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." If a card has been confiscated due to usage by any unauthorized property. Student Program (K-12) Group Discount. Individuals who believe they are eligible must complete Part A of the eligibility application. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 404-848-5000 . APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Card or the customer must pay cash. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Keeping a log of your reservation dates, ready times, booking identification numbers, and cancellation reference numbers is highly recommended. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. These discounted Breeze Cards are valid on all MARTA buses and trains and are available for pickup at the following locations: Five Points Rail Station Alternative format requests may also be made during the application process. . Riders' Advisory Council; . Customers are encouraged to call the MARTA Reduced Fare office at (404) 848-5112 to report a card lost or stolen. MARTA Police (Emergency) 404-848-4911. 2424 Piedmont Rd, NE 30 Alabama St., SW MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA Police (Non-Emergency) 404-848-4900. Click here for a downloadable version of MARTA Mobility Guide UTILIZING THE MARTA SYSTEM MARTA MOBILITY AREA & HOURS OF OPERATION TYPES OF MARTA MOBILITY SERVICES MARTA MOBILITY CATEGORIES OF ELIGIBILITY Conditional eligibility (some trips). MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Failure to cooperate with safety related policies may result in injury or loss of service. Travel Companions are subject to the regular MARTA Mobility fare. Service - MARTA Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Riders' Advisory Council; . [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. MARTA Customer Experience. How do I use my Reduced Fare Breeze Card? Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Reduced Fare Office OR (Forsyth Street Side) Customer Care Representatives (CCRs) are available to take customer reservations up to seven (7) days in advance. Employee Portal - Metropolitan Atlanta Rapid Transit Authority When does my Reduced Fare Breeze Card expire? Customer Service. 4. Two important qualifiers to this category are included in the regulations: Architectural barriers (environmental conditions and architectural barriers not under the control of the public entity do not, when considered alone, confer eligibility.). view details. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. Standard fare is $4. When the Mobility Bus arrives within the Ready window, customers must board the Mobility Bus within five (5) minutes of its arrival. If trips include transfers to another transit system, MARTA Mobility customers must reserve trips directly with that system and pay the required fare for both MARTA and the other system. It is strongly recommended that a customer using a manual wheelchair have attached footrests. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. Applicants should indicate whether they will travel with a PCA during the application process. Mobility Operators are permitted to assist ambulatory passengers up and down the steps of the Mobility Bus, as well as steps going to and from the vehicle, unless it poses a direct threat to safety. Click this link[ Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. MARTA Passes - Metropolitan Atlanta Rapid Transit Authority MARTA attained the Silver level of recognition for its sustainability efforts. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. Please contact Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Is a shared ride, advanced reservation mode of public transportation. Customers with expired passes or insufficient funds on their MARTA Mobility Breeze Cards will not be allowed to ride unless they pay cash for their trip. The fax number for Mobility Eligibility is 404-848-6900. MARTA Customer Experience. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. You can also load stored value (cash) at the cost of $1 per trip. Wheelchair brakes must always be locked while on the lift. Benefits and job security are a plus also. This rule includes operation of the hydraulic lift and attempts to remove wheelchair tie-downs. Instructions on how to obtain a MARTA Mobility Breeze Card are included in the letter of Eligibility. Advance cancellations are cancellations that are made one (1) to seven (7) days in advance of the day of travel. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Bus times vary by individual route, so be sure to check the schedule for your specific route. Service cannot be provided earlier, later or on days when regular MARTA service is not available. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. MARTA will transport packages that a customer can independently carry on or off the Mobility Bus in one trip. No-Shows that are not within the customers control will not be counted against the customer (i.e. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. 404-848-5826. Wheelchairs are defined as three or more wheeled devices. MARTA Mobilitys pick-up or drop-off locations are directed by the passenger; such as residences, medical facilities, retail outlets or other attractions. Customers with inoperative wheelchairs cannot be transported. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. Individuals may forward the completed application in the following ways: Via Mail: Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . Appeals must be received within sixty days (60) of receipt of the denial letter. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Riders' Advisory Council; . Accessible Services - MARTA Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. Mobility Fares. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. Reservations can be made by calling Paratransit Reservations at (770) 427-2222. MARTA Mobility operates in the same areas of Fulton, DeKalb, and Clayton Counties where MARTAs fixed route bus and rail service is available. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Customers must inform the reservation agentwhen the reservation is madewhether travel companions, children or a Personal Care Attendant (PCA) will be accompanying them to ensure an accurate count of the individuals traveling on the Mobility Bus. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. The Mobility Bus arrives at the correct scheduled pick-up location before or during the ready window and the customer (or someone on behalf of the customer) informs the Mobility Operator that he or she is not going to travel (Cancel at the Door). MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. This applies to an individual who would be able to use the fixed route system if it were accessible (e.g., when a low-floor or ramp-equipped bus is not available). Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. EXAMPLE: Customer prioritizes the Pick-Up Time. The fax number for Mobility Eligibility is 404-848-6900. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. MARTA Mobility Customer Care Representative Reviews 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. MARTA Mobility Breeze Cards are not transferable. To request an alternative format, please call MARTA during normal business hours at. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. Yes, you can register your Reduced Fare Breeze Card and load it online at Atlanta, Georgia 30324-3330, Please include the following information when calling or writing: For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. Click hereto access the Mobility Reservation System. Call 404-848-5000 and start your Balance Protection. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. Customers who require door-to-door assistance should make this request at the time a reservation is made; however, MARTA Mobility will make its best efforts to provide the needed assistance to customers who do not request assistance in advance. Subscription service is offered to MARTA Mobility customers who have travel patterns to and from the same destination(s), at the same time, at least one (1) day per week, for at least (six) 6 consecutive months. Operators are solely responsible for the operation of the hydraulic lift and for securing mobility devices safely on the bus. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Additional companions will be allowed on a space available basis. MARTA has the right not to issue a replacement card. 404-848-5826. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. . Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Student Program (K-12) Group Discount. MARTA will provide an opportunity for customers to be heard before an Appeals subcommittee of the MARTA Advisory Committee (MAC). Unlike our standard buses, MARTA Mobility is a shared ride, advance reservation mode of public transit. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Everybody needs their own. Please complete the MARTA is diligently working to fill these positions as soon as possible and we have. MARTA Reduced Fare Office MARTA Mobility Requests to suspend subscription service until further notice will not be accepted. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. Mobility answers weekend and holiday calls LIVE from 8:30AM 5:00PM. The application has two (2) parts (A & B) and is the first phase of the process. Customers will be sent a letter of eligibility determination in writing, or alternative formats if requested. Accessible Services - MARTA After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. Lost Item Inquiry Formfor lost items. B. Cobb Transit Service: CobbLinc | Cobb County Georgia The fax number for Mobility Eligibility is 404-848-6900. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus.
March 14, 2023