This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. i probably get osmo pocket instead." If the buyer is responsible, choose your return address from the dropdown menu. Returns cannot be closed at the request of a seller. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Big surprise there. 01:47 PM Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. My seller rating on eBay is 100% and I have had an account on eBay since 2009. Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Ebay has a 30 day money back guarantee that is available on most all items sold here. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Who is looking out for us ? Enter the amount you wish to offer the buyer. Start a return. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. Tip If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. You can choose whether to accept returns if a buyer changes their mind about a purchase. You can also find more information in our full article below. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. It's become so bad that it's the topic of memes and the punchline of jokes. and both eBay and Paypal would still side with them. [CDATA[ You can also open your Returns dashboard and select View return details from beside the case. If the buyer does not ship the return by the specified date, eBay may close the return request. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. You can see it on the listing if it qualifies. We'll then ask the buyer to post the item back to you within 10 business days. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. document.write ('&cb=' + m3_r); The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). Many posts in here from sellers about this. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? document.write ("'><\/scr"+"ipt>"); Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. If you don't refund to the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. If an item is returned used or damaged, it may be appropriate to give a partial refund. This is something that all eBay seller should know. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. The seller claims the item is not compatible with his mobile device. 04-18-2022 Read our most popular questions and answers about handling return requests from your buyers. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Returns should be sent with tracked shipping that can be independently validated. Slow but it beats the stress and aggravations. If you offered free shipping, you'll need to refund the buyer the full amount that they paid. Refunds and billing for return shipping costs This is the first time I have ever experienced an issue such as this. eBay may step in without the buyer asking, if the seller didn't respond to the return request. On the next page you'll see the refund amount. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Need to report a problem or not sure about the next steps? This is a good option for low-value items. And frankly, I'm 100% okay with that. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. This can be useful when the buyer isn't completely satisfied with their purchase. Buyers can always submit a return request, even if your returns policy says you don't accept returns. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. For returns and exchanges less t If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery Since they refunded you right away, you aren't required to return the item. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. 01:47 PM. IMO as a seller its always better to accept returns, as you then have some control. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. Give your rule a name and then select Save and turn on. if (document.context) document.write ("&context=" + escape(document.context)); If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Thank you very much for your help! Your options for responding to a buyer's request depend on the reason they're returning the item, and the return policy you stated in your listing. See our Partial refund guidelines for more details. Whether you need to accept the return depends on their reason for opening the return. I just sell locally to avoid all shenanigans. It fixes posts like this one more often than it breaks them. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. See Partial refund guidelines. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. See Partial refund guidelines. If the seller hasn't responded, or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. If a seller loses a chargeback they may be eligible for payment dispute seller protections. Our video below also shows the steps you can take to offer a partial refund on eBay. When a buyer opens a return request the funds related to the sale may be put on hold. Depending on your return policy, this may or may not include the original shipping cost. var m3_r = Math.floor(Math.random()*99999999999); document.write ("?zoneid=2"); However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. For a low value item not worth paying return shipping for some sellers will just refund in full. Accept the return:The buyer will send the item back to you for a full refund. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Sorry if these are easy answers, I've never done this before! I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. To maintain that trust, we expect all members to treat each other with respect. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. You have 8 calendar days to review the return reques t and take action. document.write ("'><\/scr"+"ipt>"); If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. If we're asked to step in to help, we may ask the buyer to return the item to you. It may only be used to recoup losses when an item is returned used or damaged. Tip The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. Attach the label from your desktop or mobile device. This is a good option for low-value items. I originally shipped the item via FedEx because it's cheaper for heavier items. For more information about buying and selling internationally, please see our policies on International selling and International trading. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. This isn't working for me. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. eBay Money Back Guarantee covers most transactions on eBay. We've outlined your response optionsbelow. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. How to go about returning an item when a seller doesn't accept returns? Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. Select the percent you want to deduct from the refund amount. If it has been less than 3o days since delivery, go to the Resolution Centre at the bottom of most eBay pages. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Im on the phone with eBay seeing what if any options I have. Annoying isnt it. When listing an item, it's important to includeyour return address. This can be useful when the buyer isn't completely satisfied with their purchase. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. I recently asked eBay this exact same question. You can also open your Returns dashboard and select View return details from beside the item. You'll also be responsible for covering return shipping costs. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. Classic Ebay sneak move. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. My post was to the OP, not you. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. eBay Money Back Guarantee programs on international eBay sites. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Give a full refund The buyer will receive a full refund, and they'll keep the item. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. Create a list of items the rule applies to. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. Returns will be treated as not matching the listing if the buyer selected "Doesn't fit my vehicle" as the return reason. But, yes, you get refunded and get to keep the item as well. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. When listing an item, it's important to include your returns address - opens in new window or tab. 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The buyer claims the item is not compatible with his mobile phone. That decision is for him to be allowed to return it. You can't deduct the original shipping cost from any refund amount. Most sellers don't understand this. The seller sent the wrong item, or You can see it on the listing if it qualifies. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Keep in mind that some returns can remain open for up to 35 business days. Its visible in my pictures even though I didnt see it nor did the buyer. No returns sellers can't "refuse" a SNAD. Preventing returns is about more than protecting the seller rating and feedback score. Otherwise you can consider this closed - nothing more for you to do. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You accept returns in your policy and the buyer changed their mind about a purchase. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. Read our most popular questions and answers about handling return requests from your buyers. Also a seller you are always going to have bad buyers here and there, its. Returns related questions? 01:39 PM. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer can ask us to step in and help. Upload your own label The buyer will send the item back to you for a full refund, including the original postage cost. var m3_u = (location.protocol=='https:'? '&charset='+document.charset : (document.characterSet ? You need to call ebay. You are the seller. Now I just have to hope he actually sends back the keyboard instead of bricks. document.write (document.charset ? You can choose whether to accept returns if a buyer changes their mind about a purchase. In some cases, we may automatically accept a return request on your behalf. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. Enter a Return Merchandise Authorization number, if you use them. Proof of delivery for returned items Buyer's expect returns. A dialogue will open as you type your search terms. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning the item for, and showing any scratches . Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Sellers can find the estimated delivery information that was provided to the buyer at the top of their Order details page. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available.
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