I give my thoughts on what it's like delivering for Doordash after more than four years as a Dasher including pros and cons of delivering for Doordash. Find jobs. I submitted a 5-star rating, even when I knew he couldve done better (see above). Make 3 an average, and say it! Dashers receive access to feedback (anonymously) after a certain period of time. For me, if a delivery is all going as planned and there are no potential issues, I dont feel the need to say anything. Sometimes people mistakenly believe that were paid more on a given delivery. The lawsuit, described in an . They got their food, they just want to eat. This company would not survive if it was not for the backbone which are their delivery drivers. Theyre doing it to be helpful. Here too Dashers cannot see a customer's rating to avoid delivering to a jerk who consistenlty gives poor driver ratings. It hasn't been.I take great pride in doing the best I can for all of the customers I serve. So honestly I don't even care anymore. Still haunted by the 1* though. Doordash tips and tricks Job Work/Life Balance . I'm Harry, the founder of The Rideshare Guy. Who in the fuck cares about any of these ratings? It's about time they start caring about those that make them all this money. DoorDash makes it easy for guests to find and order food from you, but they also become a third party in your overall guest experience. If the customer does not give you a perfect 5, your ratings go down. Don't waste your time calling support on this issue, there is no need too. This isnt corporate America where you get an additional 1% raise if your year end review is a 5 instead of a 4. So I stick with food delivery. Sometimes the addresses dont seem quite right. Also it really only happened a few times but silly me thinking I had the right to protest not receiving items I paid for including the service charge and tip for the . The problem is that when the system has the potential to hurt a driver's livelihood (particularly if a driver feels that Top Dasher status is necessary for scheduling purposes), if Doordash is going to require the vast majority of ratings be a 5, then they need to do a much better job with the ratings system and find a way to avoid getting bad ratings for things beyond our control. Stretching the limits of my MS Paint skills, heres an example: Doesnt this make sense? Well discuss: After every delivery, Doordash customers have the opportunity to rate their service. I sent a little greeting letting them know I was at McDonald's and would be on my way (I have since stopped even sending greetings) she messaged back "make sure they put the sauce" so I did ask them. In my experience a lower acceptance rate can be better for your customer rating. You still abide by the delivery contract guidelines but will not receive a rating. When is a delivery worth accepting, and when should you turn it down? I just do my job. Can support do anything about it? There are a lot of reasons people dont tip. Dashers have the potential to make more money with DoorDash than they would with Uber Eats. The stratospheric expectations for these scores can encourage lobbying strictly for the benefit of the rating, i.e. Unfair pay and poor system. Memes can sometimes backfire, so use caution. Dont cross the lines mentioned above (asking for tips, etc.). How to Become a Doordash Driver (2022): What You Need to Know. However, the good news is if youre taking care of all the things that you can control, youll be in good shape. When youre trying to explain a potential problem, it can actually make the customer more likely to look for a problem. Again, this leads to a high probability of a bad rating. Doordash driver pay The occasional rating below 5 stars I get really seems to come from long waits at restaurants (>10 minutes). Ive seen more than enough Dashers who I think, I dont want them anywhere around my food. If theres any question at all, confirm with the restaurant that everything is there. Customer fraud. Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! DoorDash says that these orders all pay $2 or more per mile. The door dash customer ratings are unfair : r/doordash I went from 4.80 down to 4.64 and now it's 4.55 and it's starting to worry me because door dash deactivates account when it's gets to 4.2 or under Advertisement Coins 0 coins Premium Powerups Explore Gaming You can read more about my affiliate policy here. Create an account to follow your favorite communities and start taking part in conversations. The DD app sucks. Basically, anything less than a 5 can eventually lead to driver deactivation even though a 4 might be considered good! However, I am aware that driver ratings are a serious part of their business. Will I need a doorcode to get in?. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} I've come to believe (that the supervisors that are supposed to be looking at these matters) are not following through on their end. I think thats one reason Doordash stopped making us check off every item in the Doordash app. At the end of every order, were asked (not required) to list our delivery as either a smiley face or frowny face, with a number of different specifics that we can check. An envelope. The DoorDash Rating System Here are a few specifics to the DoorDash rating system: 1-5 scale (5 being best) Average of your most recent 100 ratings Ratings under 4.2 subject to deactivation No direct feedback received If you Dash, you have your own score, which looks like this: 1-5 star rating systems aren't unique to the gig economy. Doordash Driver Review (2022): Is Doordash a Good Job? In the 3 and a 1/2 years that I've been dashing I've maintained at least upwards of 4.96 to 5. Were operating in systems where 4.6, 4.2 or anything below a perfect 5 threatens your job. In order, those ratings include: Average Customer Rating. Even if you think the insulated bag doesnt really help things much at all, the important thing is, what does the customer think? Unfortunately, things happen as Doordash drivers that can threaten our customer rating. Dashers face deactivation at a 2.75 rating. I know that this really is part of number one. Any ratings of 1, 2 (and possibly 5), needs an explanation of at least 50 characters before submission. Many reviewers comment on the convenience of the platform, as one user said: "Been using DoorDash for a few months on a regular basisHUGE fan of these guys when you're in a pinch!". Id like to see a system that shows you what each star means, and points out that 3 is actually average. An curved arrow pointing right. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? However, if you are late to store, they'll count you as contract violation to deactivate your account as punishment, so as late to customer. 9,135 reviews from DoorDash employees about DoorDash culture, salaries, benefits, work-life balance, management, job security, . Is doordash worth it The pay is really low and the pay per order is mostly not making sense in my area. Happiness rating is 69 out of 100 69. Job security/advancement. Your appearance? ._1sDtEhccxFpHDn2RUhxmSq{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap}._1d4NeAxWOiy0JPz7aXRI64{color:var(--newCommunityTheme-metaText)}.icon._3tMM22A0evCEmrIk-8z4zO{margin:-2px 8px 0 0} This is only something I would recommend as an absolute last resort. Sometimes their instructions are confrontational. Tons of great salary information on Indeed.com 9 Most Important Doordash Accessories, Tool & Gear for Dashers (2022). Theyve all had to raise their fees which maintains their revenue but their sales (volume of orders) is down. Two, it communicates I care about what Im doing. 1. ._3-SW6hQX6gXK9G4FM74obr{display:inline-block;vertical-align:text-bottom;width:16px;height:16px;font-size:16px;line-height:16px} One thing I look for is if the address has an apartment number. Indeed.com estimated this salary based on data from 1 employees, users and past and present job ads. I know the idea is to deflect criticism if the restaurant screws the order up. They also provide an opportunity to rate a variety of different aspects of your experience, including your server. 3 Delivery was satisfactory. Be cautious about using memes. The lower the tip, the higher the probability that a customer will leave a low rating. This is the one we are talking about here. To maintain a safe and trustworthy community, any reviews that do not comply with DoorDash's Review Guidelines will be removed. Also, once they complete over 100 deliveries, the old ratings are phased out. You have a higher chance that the order has been sitting around awhile by the time you pick it up. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. My delivery wasfine. Understanding if you are at risk of being completely uninsured while delivering for Doordash. They rush you to the store to wait even the store hasn't confirm the order yet. I get the indignation, I don't like bad ratings either but they are statistically negligible. I know it seems irritating and that it should be the restaurants job. Among other Top Dasher requirements, you need a 4.7 customer rating. As long as the pandemic is a thing, wear a mask. You can get twenty and not get deactivated. In two separate lawsuits, the city argued the companies use misleading fees and . Everyone gets them. ._3Z6MIaeww5ZxzFqWHAEUxa{margin-top:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._3EpRuHW1VpLFcj-lugsvP_{color:inherit}._3Z6MIaeww5ZxzFqWHAEUxa svg._31U86fGhtxsxdGmOUf3KOM{color:inherit;fill:inherit;padding-right:8px}._3Z6MIaeww5ZxzFqWHAEUxa ._2mk9m3mkUAeEGtGQLNCVsJ{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;color:inherit} ._38lwnrIpIyqxDfAF1iwhcV{background-color:var(--newCommunityTheme-widgetColors-lineColor);border:none;height:1px;margin:16px 0}._37coyt0h8ryIQubA7RHmUc{margin-top:12px;padding-top:12px}._2XJvPvYIEYtcS4ORsDXwa3,._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px}._2Vkdik1Q8k0lBEhhA_lRKE,.icon._2Vkdik1Q8k0lBEhhA_lRKE{background-position:50%;background-repeat:no-repeat;background-size:100%;height:54px;width:54px;font-size:54px;line-height:54px}._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4,.icon._2Vkdik1Q8k0lBEhhA_lRKE._1uo2TG25LvAJS3bl-u72J4{filter:blur()}.eGjjbHtkgFc-SYka3LM3M,.icon.eGjjbHtkgFc-SYka3LM3M{border-radius:100%;box-sizing:border-box;-ms-flex:none;flex:none;margin-right:8px;background-position:50%;background-repeat:no-repeat;background-size:100%;height:36px;width:36px}.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4,.icon.eGjjbHtkgFc-SYka3LM3M._1uo2TG25LvAJS3bl-u72J4{filter:blur()}._3nzVPnRRnrls4DOXO_I0fn{margin:auto 0 auto auto;padding-top:10px;vertical-align:middle}._3nzVPnRRnrls4DOXO_I0fn ._1LAmcxBaaqShJsi8RNT-Vp i{color:unset}._2bWoGvMqVhMWwhp4Pgt4LP{margin:16px 0;font-size:12px;font-weight:400;line-height:16px}.icon.tWeTbHFf02PguTEonwJD0{margin-right:4px;vertical-align:top}._2AbGMsrZJPHrLm9e-oyW1E{width:180px;text-align:center}.icon._1cB7-TWJtfCxXAqqeyVb2q{cursor:pointer;margin-left:6px;height:14px;fill:#dadada;font-size:12px;vertical-align:middle}.hpxKmfWP2ZiwdKaWpefMn{background-color:var(--newCommunityTheme-active);background-size:cover;background-image:var(--newCommunityTheme-banner-backgroundImage);background-position-y:center;background-position-x:center;background-repeat:no-repeat;border-radius:3px 3px 0 0;height:34px;margin:-12px -12px 10px}._20Kb6TX_CdnePoT8iEsls6{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;margin-bottom:8px}._20Kb6TX_CdnePoT8iEsls6>*{display:inline-block;vertical-align:middle}.t9oUK2WY0d28lhLAh3N5q{margin-top:-23px}._2KqgQ5WzoQRJqjjoznu22o{display:inline-block;-ms-flex-negative:0;flex-shrink:0;position:relative}._2D7eYuDY6cYGtybECmsxvE{-ms-flex:1 1 auto;flex:1 1 auto;overflow:hidden;text-overflow:ellipsis}._2D7eYuDY6cYGtybECmsxvE:hover{text-decoration:underline}._19bCWnxeTjqzBElWZfIlJb{font-size:16px;font-weight:500;line-height:20px;display:inline-block}._2TC7AdkcuxFIFKRO_VWis8{margin-left:10px;margin-top:30px}._2TC7AdkcuxFIFKRO_VWis8._35WVFxUni5zeFkPk7O4iiB{margin-top:35px}._1LAmcxBaaqShJsi8RNT-Vp{padding:0 2px 0 4px;vertical-align:middle}._2BY2-wxSbNFYqAy98jWyTC{margin-top:10px}._3sGbDVmLJd_8OV8Kfl7dVv{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;margin-top:8px;word-wrap:break-word}._1qiHDKK74j6hUNxM0p9ZIp{margin-top:12px}.Jy6FIGP1NvWbVjQZN7FHA,._326PJFFRv8chYfOlaEYmGt,._1eMniuqQCoYf3kOpyx83Jj,._1cDoUuVvel5B1n5wa3K507{-ms-flex-pack:center;justify-content:center;margin-top:12px;width:100%}._1eMniuqQCoYf3kOpyx83Jj{margin-bottom:8px}._2_w8DCFR-DCxgxlP1SGNq5{margin-right:4px;vertical-align:middle}._1aS-wQ7rpbcxKT0d5kjrbh{border-radius:4px;display:inline-block;padding:4px}._2cn386lOe1A_DTmBUA-qSM{border-top:1px solid var(--newCommunityTheme-widgetColors-lineColor);margin-top:10px}._2Zdkj7cQEO3zSGHGK2XnZv{display:inline-block}.wzFxUZxKK8HkWiEhs0tyE{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button);cursor:pointer;text-align:left;margin-top:2px}._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0._3R24jLERJTaoRbM_vYd9v0{display:none}.yobE-ux_T1smVDcFMMKFv{font-size:16px;font-weight:500;line-height:20px}._1vPW2g721nsu89X6ojahiX{margin-top:12px}._pTJqhLm_UAXS5SZtLPKd{text-transform:none} Customers can see right through that kind of thing. Do you know how many consecutive 5-star ratings you need to increase your score from 4.4 4.7? DoorDash strives to maintain a high level of integrity with respect to published Ratings and Reviews. Give real meaning to a 1-5 rating. ._9ZuQyDXhFth1qKJF4KNm8{padding:12px 12px 40px}._2iNJX36LR2tMHx_unzEkVM,._1JmnMJclrTwTPpAip5U_Hm{font-size:16px;font-weight:500;line-height:20px;color:var(--newCommunityTheme-bodyText);margin-bottom:40px;padding-top:4px;text-align:left;margin-right:28px}._2iNJX36LR2tMHx_unzEkVM{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex}._2iNJX36LR2tMHx_unzEkVM ._24r4TaTKqNLBGA3VgswFrN{margin-left:6px}._306gA2lxjCHX44ssikUp3O{margin-bottom:32px}._1Omf6afKRpv3RKNCWjIyJ4{font-size:18px;font-weight:500;line-height:22px;border-bottom:2px solid var(--newCommunityTheme-line);color:var(--newCommunityTheme-bodyText);margin-bottom:8px;padding-bottom:8px}._2Ss7VGMX-UPKt9NhFRtgTz{margin-bottom:24px}._3vWu4F9B4X4Yc-Gm86-FMP{border-bottom:1px solid var(--newCommunityTheme-line);margin-bottom:8px;padding-bottom:2px}._3vWu4F9B4X4Yc-Gm86-FMP:last-of-type{border-bottom-width:0}._2qAEe8HGjtHsuKsHqNCa9u{font-size:14px;font-weight:500;line-height:18px;color:var(--newCommunityTheme-bodyText);padding-bottom:8px;padding-top:8px}.c5RWd-O3CYE-XSLdTyjtI{padding:8px 0}._3whORKuQps-WQpSceAyHuF{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px}._1Qk-ka6_CJz1fU3OUfeznu{margin-bottom:8px}._3ds8Wk2l32hr3hLddQshhG{font-weight:500}._1h0r6vtgOzgWtu-GNBO6Yb,._3ds8Wk2l32hr3hLddQshhG{font-size:12px;line-height:16px;color:var(--newCommunityTheme-actionIcon)}._1h0r6vtgOzgWtu-GNBO6Yb{font-weight:400}.horIoLCod23xkzt7MmTpC{font-size:12px;font-weight:400;line-height:16px;color:#ea0027}._33Iw1wpNZ-uhC05tWsB9xi{margin-top:24px}._2M7LQbQxH40ingJ9h9RslL{font-size:12px;font-weight:400;line-height:16px;color:var(--newCommunityTheme-actionIcon);margin-bottom:8px} Some dont agree with the tipping system. If the order amount thats presented to you is extremely low, it means the customer either didnt tip or the tip was very small. Sometimes we dont realize our mistakes. /*# sourceMappingURL=https://www.redditstatic.com/desktop2x/chunkCSS/IdCard.ea0ac1df4e6491a16d39_.css.map*/._2JU2WQDzn5pAlpxqChbxr7{height:16px;margin-right:8px;width:16px}._3E45je-29yDjfFqFcLCXyH{margin-top:16px}._13YtS_rCnVZG1ns2xaCalg{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:18px;display:-ms-flexbox;display:flex}._1m5fPZN4q3vKVg9SgU43u2{margin-top:12px}._17A-IdW3j1_fI_pN-8tMV-{display:inline-block;margin-bottom:8px;margin-right:5px}._5MIPBF8A9vXwwXFumpGqY{border-radius:20px;font-size:12px;font-weight:500;letter-spacing:0;line-height:16px;padding:3px 10px;text-transform:none}._5MIPBF8A9vXwwXFumpGqY:focus{outline:unset} Ive never jumped on board that train myself. Use insulated bags when appropriate. DoorDash has an extensive deactivation policy that outlines all the contract violations and other actions that may lead to deactivation. I deserve an investigation and the opportunity to retort.If there appears to be a pattern of behavior for particular customers in giving these unfair ratings, then they should be warned and/or dropped from the platform for future ordering opportunities. And I got this: Not exactly a penetrating examination of your customer experience! This is part of a series of articles called the Doordash Delivery Driver series: Everything you need to know about being a Dasher in the United States. There are customers who do dumb things. To get priority access to these orders, you need to have a customer rating of at least 4.5 and an acceptance rate of 50% or higher. I think doordash may be the most successful yet frustrating food delivery service there is. Many Doordash delivery drivers want no part of the high acceptance rates required. It indicates the ability to send an email. Review this company. Could this help someone else? Dont be worried. I represent Door Dash extremely well. And the problem with that is, a jerk is more likely to leave a bad review. The insiders with lots of ownership in the company already sold their stocks at the top before they crashed. If theres a traffic issue, Ill give them a heads up and give them a reassurance. I also think Dashers would find greater motivation to raise their ratings from, say 3.5 to 4.5 vs. 4.4 to 4.7. Sometimes sending a meme via text can lighten the mood with the customer. (How to Decide, Then How to Do it). Hey, thank you for your insights. What it means to be an independent contractor for Doordash and the realities of self employment. Lately, I have been the victim of some vindictive idiots giving me 1 and 3 ratings. We look at acceptance rate, how it works and if it matters. Some Dashers feel they make more money because of using them. On a 1-5 rating scale, if youre averaging below 4.6, you risk deactivation. - YouTube There literally is no recourse or the ability to get ANY information on Customer Ratings and Doordash. Find salaries. You arent going to teach them a lesson and you wont change how they do things. How the Doordash Top Dasher program works, what the requirements are, the perks, and whether Top Dasher is worth it. Time for you to step up.Time for you to come in defense of your hard working Dashers. In order, those ratings include: When you signed up for Doordash as an independent contractor in the gig economy, you are your own boss running your own business. The only instructions I was given was leave at door at that's what I did! They just say whatever to make people happy and get off the phone. Talked to support and they did nothing. Doordash pays on a delivery by delivery basis, not hourly or on a salary. DoorDash also has an appeal system for unfair ratings. On the one side I can see how a ratings system can help them weed out bad drivers, and I do think the 4.2 floor is a reasonable minimum. I went from 4.80 down to 4.64 and now its 4.55 and its starting to worry me because door dash deactivates account when its gets to 4.2 or under and Im doing everything right , checking for items and very polite and direct them if a order is going to be late , but yes keeps going down and I dont want to be deactivated for doing the right thing, also the rating is messed I dont think rating should be considered low until its get to like a 3.1 or something , Im not sure who the rating goes or if customers choose not to rate but I would like to know what I did wrong to the customers who rated me bad, It sounds like youre a new dasher. There are several reasons for this: Theres a higher probability that this offer has been rejected multiple times because of the low price. The instructions can tell you where to place the food when you get there. Ready to sign up for DoorDash? But, supposedly those ratings are .c_dVyWK3BXRxSN3ULLJ_t{border-radius:4px 4px 0 0;height:34px;left:0;position:absolute;right:0;top:0}._1OQL3FCA9BfgI57ghHHgV3{-ms-flex-align:center;align-items:center;display:-ms-flexbox;display:flex;-ms-flex-pack:start;justify-content:flex-start;margin-top:32px}._1OQL3FCA9BfgI57ghHHgV3 ._33jgwegeMTJ-FJaaHMeOjV{border-radius:9001px;height:32px;width:32px}._1OQL3FCA9BfgI57ghHHgV3 ._1wQQNkVR4qNpQCzA19X4B6{height:16px;margin-left:8px;width:200px}._39IvqNe6cqNVXcMFxFWFxx{display:-ms-flexbox;display:flex;margin:12px 0}._39IvqNe6cqNVXcMFxFWFxx ._29TSdL_ZMpyzfQ_bfdcBSc{-ms-flex:1;flex:1}._39IvqNe6cqNVXcMFxFWFxx .JEV9fXVlt_7DgH-zLepBH{height:18px;width:50px}._39IvqNe6cqNVXcMFxFWFxx ._3YCOmnWpGeRBW_Psd5WMPR{height:12px;margin-top:4px;width:60px}._2iO5zt81CSiYhWRF9WylyN{height:18px;margin-bottom:4px}._2iO5zt81CSiYhWRF9WylyN._2E9u5XvlGwlpnzki78vasG{width:230px}._2iO5zt81CSiYhWRF9WylyN.fDElwzn43eJToKzSCkejE{width:100%}._2iO5zt81CSiYhWRF9WylyN._2kNB7LAYYqYdyS85f8pqfi{width:250px}._2iO5zt81CSiYhWRF9WylyN._1XmngqAPKZO_1lDBwcQrR7{width:120px}._3XbVvl-zJDbcDeEdSgxV4_{border-radius:4px;height:32px;margin-top:16px;width:100%}._2hgXdc8jVQaXYAXvnqEyED{animation:_3XkHjK4wMgxtjzC1TvoXrb 1.5s ease infinite;background:linear-gradient(90deg,var(--newCommunityTheme-field),var(--newCommunityTheme-inactive),var(--newCommunityTheme-field));background-size:200%}._1KWSZXqSM_BLhBzkPyJFGR{background-color:var(--newCommunityTheme-widgetColors-sidebarWidgetBackgroundColor);border-radius:4px;padding:12px;position:relative;width:auto}
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