Patient Experience Team, review titled My visit to A & E after an accident. Some people told us they would like more variety. Staff understood their roles and responsibilities under the Mental Capacity Act 2005. Patient Experience Team. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. Corbett hospital provides day case treatment alongside a range of outpatient services which include radiology, pharmacy, gynaecology, physiotherapy, rehabilitation and a wheelchair supply and maintenance service. Patient Experience Team, by That username is already taken - Posted on 19 May 2022, I accidentally dropped an Angle Grinder on my shin at home on Saturday morning You can search by name or top speciality. This is not my first experience of this hospital not checking information relayed to them by 111. WebWe offer a 24 hour stroke service at Russells Hall Hospital. Staff were not always using clinical judgement alongside NEWS scoring criteria. There was also some guidance from Birmingham children's hospital regarding his care over the phone so I'd also like to thank who ever helped there aswell. We are thrilled to hear that you were pleased with the service received from our staff during what must have been a worrying time for you. Some patients with suspected sepsis were not identified or managed appropriately. WebRussell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Call our main line for general inquiries. Thankfully she was allowed home, but she is safe in the knowledge that should she need emergency care again in the future, she will be in the best of hands.Fantastic hospital, thank you. We found that the number of infections had reduced since November 2011, with lower than expected numbers per month. The main role of AMU is to provide you with an initial assessment, investigation and treatment for admissions with medical problems. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. For common health problems visit your pharmacist, GP or walk-in centre. The ophthalmology clinics require review to ensure that all patients are followed up as required and that there is capacity for these clinics. WebRussells Hall Hospital provides urgent care, medical care, surgery, children and young people services, maternity services, outpatients, diagnostics, end of life and critical care services. the service is performing badly and we've taken enforcement action against the provider of the service. The Action Heart Centre is now situated in South Block in Russells Hall Hospital. The donation will also pay for a new center, the Benjamin Russell Center for Advanced Care, to provide geriatric health care, specialty care and more. Weve put some small files called cookies on your device to make our site work. There are a number of areas of good practice in the trust, which should be encouraged. 4 years ago, I attended this unit after a visit to my gp. People we spoke to on the different wards and units were generally happy with the care, support, and treatment they received. The complaints were analysed to look at trends, for changes to be implemented. - we'll pass your stories to the people in health and social care who can make a difference. The 55-bed hospital was built [], Since 1923, Russell Medical has provided valuable services and resources to advance the health status of the communities we serve. We spoke with 22 members of staff of various roles and grades. Share your experiences of UK health and care services, Russells Hall Hospital Accident and emergency, Default Mill House Coffee is []. visibility, This means that some features of Care Opinion won't work, We recommend you enable JavaScript in your browser and then. Review titled Russells Hall Hospital Replied on 16 May 2022. Russells Hall Hospital Accident and emergency Requires improvement 2654/1783). SDEC is the provision of same day care for emergency patients who would otherwise be admitted to hospital. (Purple), High These clinics provide patients with the opportunity to be reviewed by a senior doctor. WebRussells Hall Hospital, St. James's Russells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. The service made sure staff were competent for their roles. Patient Experience Team. 2023 BBC. Of the 14 trusts inspected under the Keogh review for the quality and safety of their services, The Dudley Group NHS Foundation Trust was one of only three trusts that were not put into special measures. Bus operators. These were staff who may not fully understand the hospital processes and systems to keep patients safe.The staff we spoke with could not always locate clinical presentation information or history of the patients that could result in poor quality and unsafe care and treatment. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. [Very happy with 'Waiting time'], Report review titled My visit to A & E after an accident as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. WebRussells hall hospital: 39 Employee Reviews Review this company Job Title All Location United Kingdom39 reviews Ratings by category 3.6 Work-life balance 3.3 Pay & benefits 3.6 Job security & advancement 3.4 Management 3.7 Culture Sort by Helpfulness Rating Date Language Found 39 reviews matching the search See all 42 reviews In January and February 2018, we took enforcement action against this provider under Section 31 of the Health and Social Care Act 2008 by imposing urgent conditions upon their registration. Published Patient Experience Team. We are pleased to hear that you were impressed with the care and treatment you received with us. People told us that they were happy with the care that they had received at the hospital. "We are working closely with HSE in relation to this matter.". Click here for the news and events happening at Russell Medical. These send information about how our site is used to a service called Google Analytics. The trust MUST ensure there is sufficient numbers of staff, who are suitably trained and competent, to care for the number and acuity of patients. We saw and were told that staff were responsive and provided people with appropriate support. All the best and take care. Staff value the Dudley Group as a place to work and a team spirit is clearly evident. It is great to hear that you received excellent care and treatment in the Emergency Department. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Pensnett Road, Dudley, West Midlands, DY1 2HQ Your staff could not have been more professional or efficient. Guest hospital is a satellite hospital which offers additional outpatient facilities. What's the least amount of exercise we can get away with? Out NHS is amazing all staff were professional and amazing. Staff were really lovely. I want to especially thank the Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. For Covid-19 Test Results or Patient Portal registration please call the number below. They suggested I phoned 111. We have shared your feedback with the lead nurses for A&E, AEC and Imaging for distribution to the teams concerned, who Im sure will be delighted to receive them. the service is performing exceptionally well. The improvements required by the trust were within the grasp of the trust and its leaders. I was treated with so much dignity and respect that I left feeling supported and cared for. Patient Experience Team. No rating/under appeal/rating suspended The trust MUST ensure that staff record an accurate, complete and contemporaneous record of the care provided to patients. The trust has responded well to the Keogh review in 2013. A 15.6 million medical unit has opened at Russells Hall Hospital to help ease pressure on A&E services. Browser Support There's no need for the service to take further action. Not all managers had the right skills and abilities to run services providing high-quality sustainable care. Diamond also services this route every 20 minutes. There are planned changes to improve the way that food and drinks are offered and served which should improve people's satisfaction with the meals offered. People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. Video messages to our community from our Physicians and our Staff. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. Core services provided at Russells Hall include urgent care, medical care, surgery, children and young people, maternity, outpatients, diagnostics, end of life and critical care. Only a small proportion relates to the emergency department itself. The Acute Medicine Department, also known as The Rainbow Unit, is located in the new modular building close to the Emergency Department in Russells Hall Hospital. Please be assured that your kind comments have been shared with the team and senior management who will be pleased to hear of them. 8 June 2012. Each report covers findings for one service across multiple locations, an inspection looking at part of the service. 6 September 2018. "Keeping our NHS staff and patients safe should be the first thought of every company working for the NHS.". nhs.uk We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. In 2011/12 33,000 ambulances turned up at our Emergency Department. WebOfficial information from NHS about Russells Hall Hospital including contact details, directions, opening hours and service/treatment details Departments and services - We are continuing to monitor progress against these. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The trust must review its capacity in phlebotomy clinics as this is seen as insufficient. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. WebFind a Physician or Specialty. Can Nigeria's election result be overturned? AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. This was particularly evident in the category of adult majors. 3136/3139) Vikki Thompson, AMU (ext. Read about our approach to external linking. I was really apprehensive about attending A&E for my mental health but I'd feel able to attend again if I ever needed too. Yes these are difficult times and I understand pressures but that is no excuse for not retaining professionalism. The nurse was very friendly and instantly put her at ease whilst performing an ECG, she then went straight to X-ray and was called through within moments, again, kind, caring and thoroughly dignified experience. It will include an independent living community of 26 single-family cottages, as well as an assisted living facility with 32 residential units. We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Visit https://www.careopinion.org.uk Wed also like to use analytics cookies. We spoke with staff on A2 ward and the IMAA who described the teams as stressed and not coping as a result of the high number of agency staff. The trust MUST ensure that deaths in the service are reviewed robustly and where appropriate lessons from these are learned and shared. First amu then onto ward A2. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. 2300) Clinical directorate Urgent Care Management team Dr A Ismail Clinical We don't rate every type of service. Outpatient services are also provided at the Corbett and Guest hospitals. Learn more. All the best and take care, Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Following streaming or triage in emergency departments (EDs), Specialists (e.g. All the best with your pregnancy and take care. 27 July 2018. Thank you so much to everyone that day. DY1 2HQ, Posted via Such a lovely Dr and an asset to the hospital. I'm feeling more optimistic about my treatment. We found that arrangements were in place to ensure that medicines were managed safely. Our rating of responsive was requires improvement overall. Patients presenting to the emergency department still did not always receive a robust assessment of their clinical presentation and condition during the triage process. We rated it them as requires improvement because: Published "This includes maintaining a Covid-secure workplace for our colleagues as well as following government guidance regarding the use of hand sanitiser, PPE, social distancing and other measures. Close menu, I just want to say a massive thank you to the kind nurses who made me feel at ease and understood how nervous I was. It is great to hear that you received excellent care and treatment in AMU and Ward A2. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. The trust took immediate steps to put this right. Bed & Breakfast []. There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. WebThe programme gained charitable status (registered number 518586) and was renamed Action Heart in the late 1980's. During 19/20 there were three CQUINs for SDEC. Health Education England will join us in April 2023. It is great to hear that you received excellent care and treatment in Maternity Department. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). I recently came into hospital on the day surgery unit for a SLNB and biopsy. Acute Medicine Department - The Dudley Group NHS Foundation a poor culture and working environment where some staff told us thatthey felt fearful and disempowered.
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